Customer Support

Customer Grievance Procedure

Accident protocol

  • STEP 01

    Accident report

  • STEP 02

    Confirmation of the possibility of accident procession

  • STEP 03

    Compensation issued


Accident report

  • Ilyang Logis Customer Center


  • E-mail,

Required documents to submit

Photo of the transportation note

Photo of the item

Photo of the packaging box

Photo of the internal packaging


Confirmation of the possibility
of accident procession

Confirmation of the accident procession's possibility will be messaged after investigating whether, how, and why the accident happened by the dedicated accident response person in charge or at the site of an accident


Compensation issued

Compensation documents received and compensation issued.

Compensation documents

Claim of compensation: Written according to our forms

Document proof of price (Reparable items will be compensated based on the repair costs)

Bank statement copy

Tax invoice (VAT deducted before compensation without the tax invoice)

Letter of attorney (in case of payment to a third party excluding contractor, sender, or recipient)

Reception period

Within 14 days from the completion of delivery (Cannot be returned beyond the period)

In adherence to the delivery standard terms and conditions