Delivery tracking
Customer Support
Customer Grievance Procedure
Accident protocol
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STEP 01
Accident report
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STEP 02
Confirmation of the possibility of accident procession
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STEP 03
Compensation issued
STEP 01
Accident report
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Ilyang Logis Customer Center
1588-0002
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E-mail
cscenter@ilyang.com, rcsd@ilyang.com
Required documents to submit
Photo of the transportation note
Photo of the item
Photo of the packaging box
Photo of the internal packaging
STEP 02
Confirmation of the possibility
of accident procession
Confirmation of the accident procession's possibility will be messaged after investigating whether, how, and why the accident happened by the dedicated accident response person in charge or at the site of an accident
STEP 03
Compensation issued
Compensation documents received and compensation issued.
Compensation documents
Claim of compensation: Written according to our forms
Document proof of price (Reparable items will be compensated based on the repair costs)
Bank statement copy
Tax invoice (VAT deducted before compensation without the tax invoice)
Letter of attorney (in case of payment to a third party excluding contractor, sender, or recipient)
Reception period
Within 14 days from the completion of delivery (Cannot be returned beyond the period)
In adherence to the delivery standard terms and conditions
