Visa/Passport

Customer Support

Customer Dispute Resolution Standard

Dispute type

If partially or wholly lost during delivery *

If partially or wholly lost during delivery

If damaged *

If repairable

Reparation free of charge or compensation of reparation fees

If irreparable

Compensation standards of item loss are applied

Damage due to delay in delivery *

General cases

The delivery cost written by the business owner on the note of transportation ("Delivery cost on the note of transportation") on the number of days after the scheduled delivery date multiplied by 50%
(Days exceeded x delivery cost on the note of transportation x 50%) compensated

However, the amount is limited to 200% of the delivery cost written on the note of transportation.

Delivery item for use at a specific time

200% of the delivery cost on the note of transportation compensated

※ Exempt from responsibility if the note of visit during absence was delivered, the recipient was contacted, and other follow-up measures were taken appropriately

Damage due to lack of sufficient measures in the recipient's absence

Delivery fee refund (if paid in advance) and compensation

If the consumer did not enter the price of the delivered item on the transportation note, the compensation will be as follows.
Reparation is capped at KRW 500,000, but for the extra costs paid out based on the item price, the maximum compensation will be based on the highest item price in each item price bracket.